Shipping Information
We aim to get your order to you as swiftly and smoothly as possible.
Guaranteed Dispatch Cut-Off: Orders placed before 2 PM (Monday–Friday) are dispatched the same day.
Handling Time: All orders are processed within 1 business day.
Delivery : Royal Mail (RM48) Tracked: Estimated delivery in 2–4 working days
Please note: We currently deliver to addresses within England, Wales & Scotland only.
Returns
We want you to love our Mould Eradication Kit. But if something is not quite right, here is how we handle returns:
Eligibility
- You may return items within 30 days of receiving your order.
- Items must be unused, in their original packaging, and in resalable condition.
- Returns due to damage or incorrect items will be fully refunded or replaced.
Faulty or Incorrect Items
- If your item is faulty, damaged, or not as described, please contact us within 7 days of delivery.
- We’ll cover the return shipping and offer a full refund or replacement.
Change of Mind
- If you’ve simply changed your mind, you’re welcome to return the item within the 30-day of receiving your order.
- For change-of-mind returns, return postage costs are the responsibility of the customer.
How to Return
- Email us at returns@rbt.global with your order number and reason for return.
- We’ll provide instructions and a return label.
- Refunds are processed within 14 working days of receiving the returned item.